North Myrtle Beach postmistress provides service during coronavirus crisis

By Brianna Iannone

As the demands of postal services increase around the country due to COVID-19, North Myrtle Beach postmaster, Trena Wilson, ensures that as safety measures are taken, the postal service continues to provide the best service that they can, with integrity.

Trena Wilson is the postmaster, or postmistress, at the North Myrtle Beach Post Office. She has worked in the postal service for 23 years, and as a postmaster for 16 years. Her love for serving people and exceptional work ethic assist her in her job, where she is mostly a “problem solving person all day.”

Trena is relatively new to the North Myrtle Beach scene, as she only moved here about a year ago from Granite Falls, North Carolina. However, she says she received a warm welcome from the “family atmosphere that North Myrtle Beach seems to have.”

Trena was “absolutely totally ecstatic” when she received the promotion for postmaster, especially since North Myrtle Beach is very competitive. As a postmaster, Trena Wilson takes on many responsibilities: she makes sure that carriers have the tools necessary to do their jobs efficiently and get packages to customers on time; she takes care of customers and their complaints; she works with developers to provide new, more efficient services.

Trena finds joy in being part of the postal service, especially during times like Christmas, where people truly enjoy her services, and she can be an essential part in the gift of giving.

Due to the recent coronavirus outbreak, Trena has taken precautionary measures to ensure that her employees and customers stay safe. Floor markings and plastic barriers keep members of the community safe, as well as extra cleaning and disinfecting procedures. She knows that a clean environment and distance will be a great help in keeping everyone healthy.

The coronavirus has also affected the demand of postal services; people are beginning to need the postal service to deliver basic goods such as toilet paper to their houses so they can stay home and safe. She is currently hiring more people to help with the increase of demand.

Trena believes that after the pandemic comes to an end, the demand for her services will not go away. She plans to continue hiring in order to “continue the good service that [they] provide [their] customers now.” Trena confidently states that her employees go “above and beyond the call” to provide the best service.

She appreciates her customers, and values being friendly and personable with them; she hopes that her employees, as well as herself, are successful in showing that they are here to serve and give the best quality of service because “everybody wants their mail… and on time.”